Appointment Scheduling:

• • All appointments must be reserved in advance through our online booking system or via WhatsApp only.

  • Concierge services are available by request only and are subject to availability.

  • We recommend booking 2–7 days in advance of your preferred date to secure your slot.

  • If your preferred date is unavailable, we encourage you to join our waitlist to be notified of openings.

  • A confirmation email or message will be sent upon successful booking.

Deposit and Travel Fees:

• • A non-refundable deposit of ₱500 is required to secure your appointment. The deposit will be applied to your total service fee, which is payable on-site after the treatment. If the deposit is not received within the given timeframe, your booking will be forfeited and offered to other clients.

  • Travel fees may apply depending on the location (calculated and disclosed upon request).

  • Hotel or resort suite fees are the responsibility of the client unless otherwise arranged with us.

  • Deposits can be made via bank transfer ( RCBC only), digital wallets (GCash), and QR Payments.

Cancellations & Rescheduling:

• • Cancellations must be made at least 24–48 hours in advance to avoid losing your deposit.

  • If you need to reschedule your appointment, your deposit can be transferred to a new date, provided you notify us at least 24–48 hours before your scheduled time.

  • For no-shows or late cancellations, the deposit will be forfeited.

Arrivals:

• • Clients arriving more than 15 minutes late may need to reschedule, and the deposit will not be refunded.

  • Clients should arrive no earlier than 5-10 minutes before their appointment. This allows us sufficient time to prepare and ensures a smooth transition between appointments. Arriving earlier than this may disrupt other scheduled services.

Preparation & Set-Up

• Clients must ensure that the chosen location (home, hotel, or resort suite) has a clean, safe, and well-lit area with access to power outlets and seating. We will bring all necessary professional equipment.